Our Cookie Policy
When you visit crownplay-pokies.org, we place small text files called cookies on your device. This page sets out exactly which cookies we use, why we use them, and how you control every one of them at any time.
What Cookies Actually Do
A cookie is a small text file a website stores in your browser. When you return, your browser sends that file back so the site remembers who you are, what you did last time, and how you like things set up. On our site that means staying logged in during a pokies session, keeping your currency set to AUD, and not asking you to re-enter details you already gave us.
Cookies are not programs. They cannot read files off your hard drive, install anything, or access other websites. Each cookie is limited to the domain that created it, so a cookie we set cannot be read by a site you visit afterwards.
The Cookies We Set
Strictly necessary cookies keep the site working. They hold your session identifier, confirm your login after you authenticate, and protect deposits and withdrawals with anti-fraud tokens. Without them you cannot sign in, load a game round, or move money. These cookies run in the background and cannot be switched off through our banner, because the site would stop functioning.
Functional cookies remember your choices. They store your language, your preferred currency, sound and graphics settings in the game lobby, and your cookie consent itself. Rejecting them means re-selecting these settings every visit, but the site still works.
Analytics cookies tell us, in aggregate, how the site performs. We see which lobby sections get the most traffic, where players drop off during registration, and which error messages appear. The data is aggregated and does not identify you personally. We use it to fix problems and to arrange the lobby around what our players actually open.
Marketing cookies support retargeting, so our welcome bonus and weekend reload offers reach people who showed interest but did not sign up. These cookies fire only with your consent, and withdrawing consent stops them immediately.
| Cookie type | Purpose | Duration | Opt-out |
|---|---|---|---|
| Strictly necessary | Login sessions, authentication, fraud protection | Session to 30 days | No, required for the site to operate |
| Functional | Language, currency, game and lobby preferences | Up to 90 days | Yes, via banner or browser settings |
| Analytics | Aggregated traffic and performance measurement | Up to 90 days | Yes, via banner or browser settings |
| Marketing | Retargeting and bonus offers on other sites | Up to 365 days | Yes, via banner or browser settings |
Third Party Cookies We Allow
Some cookies on our site come from partners we work with, not from us directly. We permit three categories: analytics providers that measure site performance on our behalf, advertising networks that run our retargeting campaigns, and payment providers that run fraud and identity checks when you deposit or withdraw.
Payment providers set short-lived cookies during a transaction to verify that the payment session originates from your device. Analytics partners receive aggregated usage data under a data processing agreement that bans them from using it for their own purposes. Advertising networks operate under your marketing consent, and revoking that consent cuts their access.
We do not control third-party cookies once they are set. Each provider publishes its own cookie and privacy policy, and their rules govern how long their cookies last and how you can disable them at the source. Our consent banner covers the categories, so rejecting non-essential cookies here blocks the lot of them.
Managing Your Cookie Preferences
On our site
The first time you land on crownplay-pokies.org, our consent banner gives you three choices: accept all cookies, reject everything except strictly necessary cookies, or open the detailed settings and pick category by category. Your choice is stored in a functional cookie so we do not ask again on every visit.
You can change your mind whenever you like. The Cookie Settings link in the footer of every page reopens the same panel, and saving new preferences takes effect immediately across the site.
In your browser
Every major browser also blocks or deletes cookies directly, regardless of any website setting. The exact menu names shift between versions, but the path is stable:
- Chrome: Settings, then Privacy and security, then Third-party cookies, where you can block all or set site exceptions.
- Safari: Settings, then Privacy, where Manage Website Data lists and removes cookies site by site.
- Firefox: Settings, then Privacy and Security, then Cookies and Site Data.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies.
What blocking costs you
Blocking marketing or analytics cookies costs you nothing except relevant offers. Blocking strictly necessary cookies breaks the site: login fails, game rounds will not load, and deposits and withdrawals are declined. If something stops working after you change browser settings, that is the first thing to check.
How Long We Keep Cookies
Session cookies are the shortest lived. They sit in memory and disappear the moment you close your browser, which is why you stay logged in during a session but not after it.
Persistent cookies last for fixed periods. Strictly necessary login tokens run for up to 30 days, so you do not have to authenticate on every visit. Functional cookies hold preferences for up to 90 days. Analytics cookies persist for up to 90 days, long enough to compare behaviour between visits without building a long-term profile. Marketing cookies last the longest, up to 365 days, because retargeting campaigns run over months.
Every duration resets when you revisit the site, and deleting cookies through your browser removes all of them ahead of schedule regardless of their expiry date. Logging out of your account also ends the session cookies tied to it.
Changes to This Policy
When we add a new cookie category, change a provider, or adjust retention periods, we update this page and post a notice in the site lobby for 14 days. Material changes, such as a new marketing partner, also go out by email to verified account holders before they take effect. The review date at the bottom of this policy always shows the current revision, last reviewed 2026.
Questions about any cookie on this page go to our support team at [email protected] or through the 24/7 live chat, and we answer data protection enquiries within two business days.
Frequently asked questions
Can I play at Crownplay Casino with all cookies blocked?
No. Strictly necessary cookies carry your login session and payment security tokens, so blocking them in your browser prevents sign-in, game rounds, deposits and withdrawals. Marketing and analytics cookies are safe to block without any loss of function.
Where do I change my cookie consent later?
Open the Cookie Settings link in the footer of any page on crownplay-pokies.org. The same consent panel reappears, and new choices apply immediately. You can also delete cookies directly in Chrome, Safari, Firefox or Edge.
Do cookies share my personal data with advertisers?
Marketing cookies support retargeting of our own bonus offers, and they fire only with your consent. Analytics data is aggregated and cannot identify you. We do not sell data collected through cookies to anyone.
Why do I see the cookie banner again after clearing my browser?
Your consent is stored in a functional cookie. Deleting cookies wipes that record, so we ask for your preference again, as the law requires.