Our Privacy Policy
This Privacy Policy explains what personal data we collect when you play at Crownplay Casino, why we collect it, who we share it with, and the rights you hold over it.
Data We Collect
We collect only the personal data we need to run your account, process your payments and meet our legal obligations under the Curaçao Gaming Control Board licence 8048/JAZ2023-056. Each category below serves a specific purpose described later in this policy.
- Identity data: full name, date of birth, email address, phone number and residential address.
- Verification documents: photo ID or passport, proof of address (up to 3 months old) and proof of payment method ownership, collected during KYC before your first withdrawal.
- Transaction data: deposits, withdrawals, wagering history, bonuses claimed and payment method details.
- Technical data: IP address, device type, operating system, browser type and approximate location.
- Gameplay behaviour: games played, session duration, betting patterns and self-assessment responses used for responsible-gambling monitoring.
- Marketing preferences: whether you opted in to receive promotional emails or SMS, and how you interacted with our 100% up to A$1,000 welcome bonus and other offers.
How We Use Your Data
We process your data to open and maintain your account, verify your identity under KYC rules, process deposits and withdrawals through methods such as PayID, Visa and Bitcoin, and prevent fraud and underage gambling. We also monitor play patterns for signs of problem gambling, run marketing campaigns with your consent, and comply with reporting duties to regulators and payment providers.
- Creating and managing your player account with Crownplay Casino.
- Verifying your identity, age and address before your first withdrawal.
- Processing deposits, withdrawals and bonus transactions.
- Detecting fraud, money laundering and bonus abuse.
- Monitoring gambling behaviour against responsible-gaming thresholds.
- Sending marketing communications where you have opted in.
- Meeting tax, AML and gaming-licence reporting obligations.
Our Legal Bases
Contract. We process identity and transaction data to perform our agreement with you: opening your account, running games you play and paying out winnings. Without this data we cannot provide the service.
Legal obligation. Gaming and anti-money-laundering laws require us to verify your identity, retain transaction records for at least 5 years and report suspicious activity to the relevant authorities. KYC documents fall squarely into this category.
Legitimate interest. We use technical logs and gameplay data to secure our platform, prevent bonus abuse and multi-accounting, and monitor for signs of problem gambling, always balancing our interest against your rights.
Consent. Marketing emails, SMS and non-essential cookies are processed only if you have opted in. You can withdraw consent at any time through account settings or the unsubscribe link in every message.
How Long We Keep It
Retention depends on the type of data and the legal requirement attached to it. We never keep personal data longer than the stated purpose requires.
| Data category | Retention period |
|---|---|
| Transaction and wagering records | Minimum 5 years after account closure, as required by gaming regulations |
| KYC verification documents | 5 years after the business relationship ends |
| Identity and account data | Duration of your account, plus 5 years after closure |
| Marketing preferences and consent logs | Until you withdraw consent or ask us to delete them |
| Technical and device logs | Up to 12 months for security and fraud analysis |
Who We Share It With
We do not sell your personal data. We share it only with parties who need it to deliver a service you use or to satisfy a legal requirement, and always under data-processing agreements that bind them to confidentiality.
Categories of recipients include payment processors handling your deposits and withdrawals, KYC and AML screening providers, the Curaçao Gaming Control Board and other regulators when reporting is mandated, analytics and IT-hosting suppliers supporting our platform, auditors, and law-enforcement or tax authorities upon lawful request.
Your Data Rights
You control your data. Wherever you live, we honour a full set of rights, and you can exercise any of them by emailing our data protection team at [email protected]. We respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate details such as your address or phone number.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest, including profiling.
- Withdraw consent: stop marketing or optional cookie processing at any time.
- Complain: lodge a complaint with your local data protection authority or the Australian Information Commissioner.
Cookies and Tracking
We use essential cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies set only if you accept them in the cookie banner. See our dedicated Cookies Policy page for the full list, purposes and how to change your choices.
Security and Contact
We protect your data with TLS encryption in transit and at rest, strict role-based access controls, and regular security reviews. Only trained staff who need access to run your account or payments have it, and every access is logged. If a breach affects your data, we will notify you and the relevant regulator without undue delay.
Questions about this policy or your data? Contact our data protection officer at [email protected] or reach our 24/7 support team at [email protected]. We review this policy regularly and post updates on this page.
Frequently asked questions
How do I request a copy of my data from Crownplay Casino?
Email [email protected] from your registered address and we will send a copy of the personal data we hold within 30 days.
Why do you need my ID before my first withdrawal?
Our licence requires identity verification before paying out. We check a photo ID, proof of address and proof of payment method ownership to prevent fraud and underage gambling.
How long do you keep my transaction history?
Gaming regulations require us to keep transaction and wagering records for at least 5 years after your account closes.
Can I stop marketing emails?
Yes. Use the unsubscribe link in any email, adjust preferences in your account settings, or withdraw consent via [email protected]. Marketing stops immediately.